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Troubleshooting 'Invalid Login Information' Error in TAD

Overview​

When attempting to connect to TAD, users may encounter an error message stating 'Invalid Login Information'. This article outlines the primary causes of this error and provides solutions to resolve it.

Possible Causes and Solutions​

  1. User is not on the network that has the whitelisted IP address
    • Solution A: Connect to an internal VPN that puts you on the whitelisted network.
    • Solution B: If you are consistently using a new IP address, send an email to Trimble support asking to whitelist the new IP address.
  2. Invalid or Expired Password
    • Reset the password using SQL Server Management Studio.
  3. IP Address Changed
    • If your IP address has changed and is consistently the same, send an email to Trimble support asking to whitelist the new IP address.

Assumptions​

This article assumes that the user has access to the necessary tools and permissions to perform the suggested solutions, such as SQL Server Management Studio and email access to Trimble support.