Resolve Month-End Close Blockers
When a close or reopen is Blocked, use Issue Details to see why, fix the underlying Vista condition (often open batches), then process again.
Where: Mission Control → Company Tools → Month End Close → Issue Details
Route: /missioncontrol/tools/month-end-close
Staging/process basics: Close and reopen company ledgers. Open batches: Review, post, and clear Vista batches.
Open Issue Details
- After a blocked (or checked) cell, click View Issues on that ledger card, or select the issue from the run result.
- The right panel shows Issue Details for Company · ledger · target month.
- Read the Blocking count. If there are no blockers, the panel shows Ready To Close.
Empty state: “Run a close check or close action to review blocking items and warnings here.”
Read blocking items
The list shows each blocker Vista returned for that close attempt (commonly open batches for the company/month/module). Use any batch actions offered in the list when present, or note the batch id/source and fix it in Batch Management.
Fix the cause—do not keep clicking Process Pending hoping blockers disappear.
Typical fix loop (open batches)
- Note company, month, and batch identifiers from Issue Details.
- Open Batch Management → Open Batches.
- Filter to that company and month.
- Post Batch what should post, or Clear Batch what should not remain open.
- Return to Month End Close → Refresh.
- Re-stage the target month if needed, then run the cell again or click Process Pending.
When blockers are gone, Issue Details should show Ready To Close / Blocking: 0, and the next process should succeed.
Other failures
| Badge / result | What to do |
|---|---|
| Failed | Read the cell/issue message; fix the Vista error; refresh and retry |
| Blocked | Clear every item in Issue Details, then retry |
| Stale issues | Refresh the page or re-run the check after upstream fixes |
If subledger vs GL is wrong, resolve that in Subledger Balancing before forcing GL close.